CETLL Virtual Drop-In Hours
CETLL’s Drop-In Hours schedule:
- Tuesdays 2:00pm-4:00pm
- Wednesdays 2:00pm-4:00pm
Accessibility-Focused Virtual Drop-In Hours:
- Fridays, 10:00 a.m. – 12:00 p.m., starting March 13 through May 29
If your schedule prevents you from meeting CETLL staff during Drop-In Hours, please email us at CTLonline@qc.cuny.edu so we can make other arrangements.
Please be sure to join at least 30 minutes prior to the end of a session in order to allow us to end sessions at the designated time.
Dial by your location
+1 646 931 3860Â US
+1 646 876 9923Â US (New York)
Meeting ID: 829 2306 8123
Find your local number:Â
ITS Virtual Drop-in Hours
ITS will provide technical assistance at
Tuesdays, 12-2 pm; 2:30-5 pm
Additional assistance from ITS
The ITS Service Desk and QCard Office have opened in I-Building, Room 200. This move is part of our commitment to enhancing support services for students, faculty, and staff.
The new location is not just a change of address but a step toward providing better services. The space is equipped with new and updated technology, allowing the expansion of our service offerings to include hardware and software support for ºì¶¹ÊÓƵ-managed devices. Students, faculty, and staff can now schedule an appointment before visiting the Service Desk, which should considerably reduce wait times as it allows our team of technicians to provide support efficiently and effectively.
¹ó´Ç°ùÌýin-person assistance at the Service Desk, please book an appointment using the .Ìý
For in-person assistance at the QCard Office, walk-ins are welcome.
Service Desk and QCard Office:
Location: I-Building, Room 200
Hours of Operation:Â
- Monday-Thursday, 9 am-4 pm
- Friday, closed
¹ó´Ç°ùÌýVirtual Support via the Fresh Service Ticketing System, please visit  to create a ticket or call 718-997-4444 to report an issue.
If you have trouble accessing your QC or CUNY accounts
Please direct all inquiries regarding your ºì¶¹ÊÓƵ or CUNY accounts to the ITS help desk:Â