  {"id":11762,"date":"2025-09-05T15:53:30","date_gmt":"2025-09-05T19:53:30","guid":{"rendered":"https:\/\/www.qc.cuny.edu\/cetlltest\/?page_id=11762"},"modified":"2026-03-06T09:04:48","modified_gmt":"2026-03-06T14:04:48","slug":"brightspace-support","status":"publish","type":"page","link":"https:\/\/www.qc.cuny.edu\/cetll\/brightspace-support\/","title":{"rendered":"Additional Brightspace Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#E71939&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#ffffff 0%|#e71939 100%&#8221; background_enable_pattern_style=&#8221;on&#8221; background_pattern_style=&#8221;honeycomb&#8221; background_pattern_color=&#8221;#FFFFFF&#8221; background_enable_mask_style=&#8221;on&#8221; background_mask_style=&#8221;corner-blob&#8221; background_mask_color=&#8221;RGBA(255,255,255,0)&#8221; 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transform_styles_tablet=&#8221;&#8221; transform_styles_phone=&#8221;&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center\">Additional Brightspace Support<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;30px||0px||false|false&#8221; custom_padding=&#8221;0px|21px|0px|0px|false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>CETLL continues to provide support for faculty via <a href=\"mailto:Brightspace@qc.cuny.edu\">Brightspace@qc.cuny.edu<\/a>, <a href=\"https:\/\/www.qc.cuny.edu\/cetll\/cetll-its-drop-in-hours\/\">Drop-in Hours<\/a>, or 1:1 support sessions.<\/p>\n<p>For additional support, D2L offers the following resources:<\/p>\n<ul>\n<li>Dedicated toll-free support number for CUNY users: 1-888-895-2511, <span class=\"ui-provider nx bzk big bzl bzm bzn bzo bzp bzq bzr bzs bzt bzu bzv bzw bzx bzy bzz caa cab cac cae caf cag cah cai caj cak cal cam can cao cap caq car\" dir=\"ltr\">open 24\/7 year round<\/span><\/li>\n<li><span class=\"ui-provider nx bzk big bzl bzm bzn bzo bzp bzq bzr bzs bzt bzu bzv bzw bzx bzy bzz caa cab cac cae caf cag cah cai caj cak cal cam can cao cap caq car\" dir=\"ltr\"><a href=\"https:\/\/community.brightspace.com\/support\/s\/\" target=\"_blank\" rel=\"noopener\">Brightspace Community: Find Answers Faster<\/a><\/span><span class=\"ui-provider nx bzk big bzl bzm bzn bzo bzp bzq bzr bzs bzt bzu bzv bzw bzx bzy bzz caa cab cac cae caf cag cah cai caj cak cal cam can cao cap caq car\" dir=\"ltr\"> Search for answers; live chat is also available<\/span><\/li>\n<li><a href=\"https:\/\/www.d2l.com\/support\/\" target=\"_blank\" rel=\"noopener\">D2L Support and Live Chat<\/a><span class=\"ui-provider nx bzk big bzl bzm bzn bzo bzp bzq bzr bzs bzt bzu bzv bzw bzx bzy bzz caa cab cac cae caf cag cah cai caj cak cal cam can cao cap caq car\" dir=\"ltr\"> Report a technical support issue\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; custom_padding=&#8221;|||0px||&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Related links<a href=\"https:\/\/forms.office.com\/r\/KH9dDJhaqh\" target=\"_blank\" rel=\"noopener\"><\/a><\/h3>\n<p><a href=\"https:\/\/www.cuny.edu\/academics\/lms\/training\/\" target=\"_blank\" rel=\"noopener\">CUNY Brightspace Training for Instructors<\/a> (including evening sessions)<\/p>\n<p><a href=\"https:\/\/www.qc.cuny.edu\/cetll\/wp-content\/uploads\/sites\/138\/2025\/09\/brightspace_March-7_final.pdf\" target=\"_blank\" rel=\"noopener\">Getting Started with Brightspace<\/a> (CUNY LMS Transition Team)<\/p>\n<p><a href=\"https:\/\/support.qc.cuny.edu\/support\/solutions\/folders\/15000080176\" target=\"_blank\" rel=\"noopener\">Instructor Guide for Brightspace by D2L<\/a> (ºì¶¹ÊÓÆµ)<\/p>\n<p><a href=\"https:\/\/commons.hostos.cuny.edu\/edtech\/news\/brightspace-guidelines\/\" target=\"_blank\" rel=\"noopener\">Brightspace Guidelines for Faculty<\/a> (Hostos)<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/playlist?app=desktop&amp;list=PLxHabmZzFY6mbZnghbtOiYppofKPWe581\" target=\"_blank\" rel=\"noopener\">Brightspace Instructor Tutorials<\/a> (video playlist)<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Additional Brightspace SupportCETLL continues to provide support for faculty via Brightspace@qc.cuny.edu, Drop-in Hours, or 1:1 support sessions. For additional support, D2L offers the following resources: Dedicated toll-free support number for CUNY users: 1-888-895-2511, open 24\/7 year round Brightspace Community: Find Answers Faster Search for answers; live chat is also available D2L Support and Live Chat [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"page_category":[],"wf_page_folders":[],"class_list":["post-11762","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.qc.cuny.edu\/cetll\/wp-json\/wp\/v2\/pages\/11762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qc.cuny.edu\/cetll\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.qc.cuny.edu\/cetll\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/cetll\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/cetll\/wp-json\/wp\/v2\/comments?post=11762"}],"version-history":[{"count":15,"href":"https:\/\/www.qc.cuny.edu\/cetll\/wp-json\/wp\/v2\/pages\/11762\/revisions"}],"predecessor-version":[{"id":15134,"href":"https:\/\/www.qc.cuny.edu\/cetll\/wp-json\/wp\/v2\/pages\/11762\/revisions\/15134"}],"wp:attachment":[{"href":"https:\/\/www.qc.cuny.edu\/cetll\/wp-json\/wp\/v2\/media?parent=11762"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/cetll\/wp-json\/wp\/v2\/page_category?post=11762"},{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/cetll\/wp-json\/wp\/v2\/wf_page_folders?post=11762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}