[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-content\/uploads\/sites\/61\/2023\/02\/QC_LearningCommonsLogo_Vert._SU21.png” title_text=”QC_LearningCommonsLogo_Vert._SU21″ align=”center” _builder_version=”4.27.0″ _module_preset=”default” max_height=”160px” global_colors_info=”{}”][\/et_pb_image][et_pb_heading title=”Tutor & Front Desk Host (FDH) Handbook” _builder_version=”4.27.0″ _module_preset=”default” title_text_align=”center” global_colors_info=”{}”][\/et_pb_heading][et_pb_divider color=”#000000″ divider_weight=”2px” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n
Last Updated: 8\/19\/2025<\/em><\/p>\n Main Administrative Offices \u2013 Kiely Hall 237, 147 [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Access to FA25 Tutor and FDH Handbook.docx<\/a> has been provided during your onboarding orientation. If you are unable to open it, please email LCommons@qc.cuny.edu<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” _builder_version=”4.27.4″ _module_preset=”default” disabled=”on” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-content\/uploads\/sites\/61\/2023\/02\/QC_LearningCommonsLogo_Vert._SU21.png” title_text=”QC_LearningCommonsLogo_Vert._SU21″ align=”center” _builder_version=”4.27.0″ _module_preset=”default” max_height=”160px” global_colors_info=”{}”][\/et_pb_image][et_pb_heading title=”Tutor & Front Desk Host (FDH) Handbook” _builder_version=”4.27.0″ _module_preset=”default” title_text_align=”center” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n Last Updated: 10\/14\/2024<\/em><\/p>\n Main Administrative Offices \u2013 Kiely Hall 237, 147 Staff<\/strong><\/p>\n Donna Smith \u2013 Director | Kiely Hall 237 | donna.smith@qc.cuny.edu [\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”2px” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Table of Contents” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”20px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”2px” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Mission Statement” module_id=”mission-statement” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”]LC offers services to support students to reach their undergraduate and graduate degree goals. The LC provides peer tutoring, workshops, bootcamps, recitations and other programming to help students optimize their learning. Additionally, LC houses study spaces, computer labs, and a printing station.<\/p>\n In collaboration with academic and administrative departments across ºì¶¹ÊÓƵ, the mission of the LC is to support students academically during their college careers while at the same time inspiring students to new and exciting levels of academic and personal achievement. All services are free for any ºì¶¹ÊÓƵ students. Tutoring plays a pivotal role in enhancing student success and fostering academic and personal growth. It is essential because it provides tailored educational support that addresses individual learning needs, helping students to grasp complex concepts and improve their academic skills. This one-on-one or small group assistance enables students to receive focused attention and guidance, promoting a deeper understanding of the material. Furthermore, tutoring offers emotional and motivational support, building confidence and encouraging a positive attitude towards learning. The Learning Commons (LC) at ºì¶¹ÊÓƵ exemplifies this commitment by offering comprehensive tutoring services that help students reach their degree goals and inspire them to achieve new levels of success, both academically and personally.<\/p>\n Tutoring is one of the services provided by the ºì¶¹ÊÓƵ Learning Commons (LC) which dedicates itself to supporting QC students in achieving academic excellence by providing support services to promote learning and student success.<\/p>\n The LC has over 60 tutors working to support over 80 various courses. Additional support provided by other departments are offered around campus, such as the Writing Center, Spanish Language within the Spanish Department, additional Math in the Math Lab, etc. The LC collaborates with these departments, together offering students comprehensive learning assistance at ºì¶¹ÊÓƵ.<\/p>\n For the LC, the top four courses visited for tutoring for the 2023-2024 academic year were Computer Science, Math, Psychology and Economics. Want to learn more? Visit our website!<\/p>\n In addition to tutoring, Kiely 131 and 144 offer students a space for studying, printing, computer use (iMac computers and Windows laptops), and laptop\/tablet\/phone charging. For many students, the Learning Commons provides community and space to connect with peers, engage in collaborative work, and build professional relationships.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Tutor and Front Desk Host Roles” module_id=”tutor-and-front-desk-host-roles” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Peer Tutors are undergraduate and graduate students that are either hired by the College, working for course credit, participating in work-study, or a fellowship. Kiely Hall 131 and 144 are the main tutoring spaces where tutors meet with students for walk-ins and appointments, both in-person and virtually on Zoom. Learning Commons staff work with tutors in creating their weekly “office hours” around their class schedules. The Learning Commons generally hires around 60 part-time tutors covering 80 plus courses during the academic year.<\/p>\n In addition to their “office hours,” embedded tutors are tied to a specific instructor and specific class. They attend the class sessions and are familiar with the weekly course content and assignments that students may need support with. Additionally, the instructor meets with this tutor and may give instructions or worksheets or ask them to run group sessions and then encourage the class to meet with the tutor. (This can be very minimal engagement or a lot of engagement, depending on the instructor.)<\/p>\n Front Desk Hosts welcome students in-person and virtually to the Learning Commons study spaces. They facilitate tutoring services by helping set up walk-in sessions and appointments. They also support students in utilizing other LC resources including printing, computers, charging stations, whiteboards, etc.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Day-to-Day Responsibilities and Schedule Management” module_id=”day-to-day-responsibilities-and-schedule-management” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ global_colors_info=”{}” title__hover_enabled=”off|desktop”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Safety and Security” module_id=”safety-and-security” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Students asking tutor\u2019s for answers to exams, assignments, etc.<\/p>\n Academic Dishonesty<\/p>\n Setting Boundaries<\/p>\n Aggressive\/confrontational student<\/p>\n Tutee demanding too much extra time from tutor\/asking tutor to stay late<\/p>\n Report a concern to staff if a situation feels beyond your ability to manage or if it escalates despite your best efforts. It\u2019s important to communicate with staff early, especially in cases involving safety concerns, boundary violations, or potential academic dishonesty.<\/p>\n Public Safety is available on campus 24 hours a day by calling 718-997-5911 or 718-997-5912. Please save both numbers in your phone in case of emergency.<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Last Updated: 8\/19\/2025 Main Administrative Offices \u2013 Kiely Hall 237, 147Tutoring\/Study Spaces \u2013 Kiely 131\/127, 144Department Email: LCommons@qc.cuny.eduDepartment Website: https:\/\/www.qc.cuny.edu\/academics\/qclc\/Access to FA25 Tutor and FDH Handbook.docx has been provided during your onboarding orientation. If you are unable to open it, please email LCommons@qc.cuny.edu Other Instructions can be found in your onboarding package. Last Updated: 10\/14\/2024 […]<\/p>\n","protected":false},"author":183,"featured_media":0,"parent":9390,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"page_category":[],"wf_page_folders":[],"class_list":["post-10610","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-json\/wp\/v2\/pages\/10610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-json\/wp\/v2\/users\/183"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-json\/wp\/v2\/comments?post=10610"}],"version-history":[{"count":0,"href":"https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-json\/wp\/v2\/pages\/10610\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-json\/wp\/v2\/pages\/9390"}],"wp:attachment":[{"href":"https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-json\/wp\/v2\/media?parent=10610"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-json\/wp\/v2\/page_category?post=10610"},{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/www.qc.cuny.edu\/academics\/qclc\/wp-json\/wp\/v2\/wf_page_folders?post=10610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Tutoring\/Study Spaces \u2013 Kiely 131\/127, 144
Department Email: LCommons@qc.cuny.edu
Department Website: https:\/\/www.qc.cuny.edu\/academics\/qclc\/<\/p>\n\n
Tutoring\/Study Spaces \u2013 Kiely 131\/127, 144
Department Email: LCommons@qc.cuny.edu
Department Website: https:\/\/www.qc.cuny.edu\/academics\/qclc\/<\/p>\n
Allan Edmond – Assistant Director | Kiely Hall 147 | allan.edmond@qc.cuny.edu
Thomas Szlezak – Learning Commons Coordinator | Kiely Hall 127A | thomas.szlezak@qc.cuny.edu
Arina Logosh – Administrative Support | arina.logosh@qc.cuny.edu
Ming Lei – Tech Specialist and Administrative Support | ming.lei@qc.cuny.edu<\/p>\n\n
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Introduction” module_id=”introduction” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nWhy is Tutoring Important?<\/h3>\n
What Tutoring does LC Provide?<\/h3>\n
Where does Tutoring Take Place?<\/h3>\n
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Updated Meeting ID and Passcode can be found on the homepage LC Website: https:\/\/www.qc.cuny.edu\/academics\/qclc\/#tutoring<\/li>\nWhat Other Services does the Learning Commons Offer?<\/h3>\n
Traditional \u201cPeer\u201d Tutors<\/h3>\n
Embedded Tutors<\/h3>\n
Front Desk Hosts<\/h3>\n
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Tutor Daily Overview<\/h3>\n
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Front Desk Host Daily Workflow<\/h3>\n
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Scheduling Guidelines<\/h3>\n
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Punctuality<\/h3>\n
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Running Late Procedures<\/h3>\n
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Requesting Time Off<\/h3>\n
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Inappropriate Behavior<\/h3>\n
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When to Report a Concern or Talk with Staff<\/h3>\n
Public Safety<\/h3>\n
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https:\/\/www.qc.cuny.edu\/ps\/wp-content\/uploads\/sites\/56\/2021\/02\/Emergency_Response_Guide.pdf<\/a><\/li>\n<\/ul>\nFire Drills and Other Emergencies<\/h3>\n
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